Question 1

How do I unlock the door if I'm a new member?

Accepted Answer

You will use the KISI app for door access.  To get this:
Make a valid membership purchase of any kind
Check your email for a link from Kisi
Follow instructions to download the app & create your account. 
When prompted for your password, just choose to reset it.  You don't have one yet.
Once the app is installed successfully and linked to Iron Athlete, Open the app, hold your phone near the reader and press the lock/unlock icon.
The green light on the reader or your phone means GO.  You're in.

Question 2

How do I buy membership and unlock doors now that you're 24/7 and sometimes unstaffed?

Accepted Answer

Head to the "JOIN" tab on this site and select the membership you want.
Choose the membership you want and make a valid payment 
Save / Complete purchase
Wait for the email from Kisi to link your account to the Kisi app.
Follow the link in the email to create your kisi account.  **If you've never had the Kisi app for any other remote access scenario, you will need to choose to reset your password when it prompts you for one.
Once you've you got the kisi app locked and loaded just hold our phone near the reader by the door at the gym and press the lock/unlock icon.  The reader will turn green if successful and you can open the door.

Question 3

How do I unlock the door if I already have a membership?

Accepted Answer

You will use the KISI app for door access.  To get this:
Ensure you have signed all documents and have an active paid account. 
Check your email for a link from Kisi
Follow instructions to register your account
once installed successfully and linked to Iron Athlete, Open the app, hold your phone near the reader and press the door you'd like to unlock.  There's only one to choose from.
Pull the door firmly when you see the green light on the reader or your phone.

Question 4

Troubleshooting for Unlocking the Door

Accepted Answer

Access will be disabled until overdue or unpaid invoices are paid
Access will be disabled if the new waiver isn't yet signed 
For the smoothest kisi sign up - check for an email from kisi  with a link to join
Once you get Kisi App, If you choose to manually match to your iron athlete /Gymdesk account, Our Domain Name is "IRONATHLTEGYM"
For KISI to work, You must use the same email address we have on file in your Iron Athlete/Gymdesk account
If you have used the same email address for multiple family member's profiles, this will need to be changed in the Gymdesk profiles (use gymdesk app to change)  before the system will work successfully for each person
Bluetooth must be enabled on your phone for access
Location service settings for kisi are up to you but will need to be enabled to a minimum extent for access.  Based on your settings you may need to actually open the app for access to be granted instead of just placing your phone on the reader

Question 5

I'm trying to unlock the door with my App and it won't work

Accepted Answer

There are 2 different aspects of gym membership and access to the gym.

You will need:
1) Valid membership (available online) 
2) The Kisi app to open the door.

Any unpaid fees, bounced charges, allowing unpaid members in with you or lapses in membership will disable access.

Question 6

Can I get a day pass when I arrive at the gym?

Accepted Answer

Purchase all memberships online ahead of time for the most reliable access to the gym.

Question 7

My kisi app won't open the door

Accepted Answer

Ensure your membership has been paid and is active.  Bounced credit card payments, allowing unpaid invididuals in with your or lapses in membership will disable your kisi access.  Click the "my account" tab on the main menu for access to your Gymdesk account to pay.
Unsigned documents / waivers will also disable your kisi access.  Sign them in your gymdesk account.  Click the "my account" tab on the main menu for access to your gymdesk profile.  
Ensure bluetooth is on and location services enabled
Pull the door when the light on the reader turns green or when the icon on your app turns green
At times your phone may be fighting for it's wifi life because it's in a dead zone near the door.  Turning OFF your wifi while trying to use the bluetooth enabled Kisi App may be helpful in just letting it focus on one thing.

Frequently Asked Questions